Our Use of Your Personal Information: We collect and use information about you which we reasonably believe will help us administer our business or provide products, services or other opportunities to you. Among other things, we use the information we learn about you to help us personalize and improve the experience you have with us, to respond to your requests and to communicate with you in a timely manner.
Site Use Information: You can visit Richell's web site without telling us who you are or revealing any personal information about yourself. Our web server collects only the domain names, not the email addresses, of visitors. This information is strictly used to measure the number of visits, average time spent on the Site, pages viewed, etc. Richell utilizes this information to measure the use of our Site and to improve the content of our Site.
Registration Information You Provide To Us: When you register on our site as a Client/Dealer, we collect profile information from you through your registration form that will allow you to access our Client/Dealer Catalog. We require that you provide your first and last name, email address, company name, etc. and set up a User ID and password in order to login.
If you wish to advertise or obtain support or contact us with questions or comments regarding our products, services, web site issues or corrections, we require you to provide your full name, email address and country/region as may be required on our “Contact Us” page. At your option you may voluntarily provide your company name, mailing address (i.e., street address, city, state, country and zip/postal code) phone number, etc. to contact us by email.
Credit Card Information: To the extent you register to use the Site to shop for products and/or replacement parts, we may ask for credit card information in connection with payment for these products/services pursuant to our Purchasing/Vendor Agreement with you, if one applies. Richell will not disclose credit card information except to its bank or to authorized credit card processors and accounting companies for the purposes of maintaining your account.
Purchase Information: If you decide to purchase a product posted on our Site, we may require information in addition to that provided in the registration form. This information will be used only to complete your purchase transaction and (if you purchase a product/replacement part from us) for warranty or service purposes.
Email Communications: We use your email address to contact you to respond to your inquiries or to provide information on products or services to you. To help us determine whether you have received an email from us, and to help us make emails more useful and interesting, we may receive a confirmation that you have opened an email from us.
Security Procedures to Protect Information: We maintain security standards and procedures to help prevent unauthorized access to confidential information about you. Our site uses encryption technology, secure commerce servers and authentication to protect your personal information. As long as the web browser you are using supports VeriSign (SSL), your information will be submitted to us with a high level of security. We update and test our security technology on an ongoing basis. We also have procedures limiting employee access to personal information.
For questions or comments, you may contact us directly by writing or calling:
Richell USA Inc.
2214 Paddock Way Drive, Suite 500
Grand Prairie, Texas 75050 USA
Copyright© 2012 Richell USA, Inc. All rights reserved.