To speak to a Richell representative,
Please call our corporate office
Monday through Friday,
9:00 am to 4:00 pm CST
10:00 am to 5:00 pm EST
7:00 am to 2:00 pm PST
Thursday, November 28th – Closed
Friday, November 29th – Closed
Tuesday, December 24th – Closed
Wednesday, December 25th – Closed
Tuesday, December 31st – Closed
Wednesday, January 1st – Closed
972- 641-8495 for US and International.
You may also write us to:
Richell USA, Inc.
2214 Paddock Way Drive, Suite 500
Grand Prairie, Texas 75050 USA
Thank you for your interest in Richell USA products!
Due to the evolving COVID-19 situation, we are taking extra measures to ensure the safety of our employees. As part of our response, Richell USA office is temporarily closed until further notice. Therefore, the replacement requests and some inquiries may experience delays. However, Richell USA is currently operating as usual. We are still here to assist you and your business in any way that we can.
COVID-19 and your pet Resources
Please complete this form and click "Submit". Our Customer Support team will gladly address your request and respond in a timely manner.
Please complete this form and click "Submit". Our Customer Support team will gladly address your request and respond in a timely manner.Richell USA, Inc.